Successfully implementing any new technology into a business can be a challenge, particularly in the hospitality industry where stock moves quickly, margins need to be closely managed and high number of part time staff is often the norm. But in almost all cases, the benefits of new technology vastly outweigh the negatives.
Training staff to use new hardware and software, especially something used as frequently as an EPOS system can be time-consuming, and so many managers see it to be far easier to stick to old technology, even if it isn’t efficient.
However, an efficient POS can streamline the major tasks within the restaurant leaving your staff with more time to provide an excellent level of service, upselling and increasing customer satisfaction. Whilst the initial cost may be high, both in terms of capital investment and resource, the value a tailored hospitality EPOS will provide is worth it.
So how can you implement a POS?
Choosing the right provider can make all the difference when it comes to bringing in a new POS system. A good provider will offer levels of support to help with the transition and staff training. Before taking the leap, there are the things you can consider:
- Choose EPOS software that is tailored to your business needs.
Every business is different, so why should all software be the same?
- Maximise your restaurant management features.
EPOS software isn’t just designed to take payments and handle transactions. A good EPOS system will include management tools that will help you to streamline your business processes. Tasks like staff allocation, inventory management and customer information can all be found within the system and stored securely. Access to cloud storage can mean this can be accessed on the system itself or from another location of your choosing making it perfect for restaurants with multiple locations.
- Integrate your EPOS with essential software.
Picking a platform that integrates well with your existing business tools will smooth the transition to new technology. It is also to have the option for seamless integration with, for example, digital loyalty whereby your valuable customers are rewarded according to their spend.
If you still aren’t sure if an EPOS system is right for your business, make a list of processes you’d like to streamline and speak to providers, find out more about the products available and be honest with your budget. Don’t forget, that there is a capital tax allowance increase in place that can help to manage the initial costs. Lease finance rather than capital investment may also suit your particular circumstances.