Terms and Conditions

This policy, (together with our Cookie policy) sets out the terms and conditions on which we, Haven Systems Limited provide Vine, our self-order and payment web app.

By creating an account or ordering any product through Vine, you agree to be bound by these Terms.

We reserve the right to change these Terms on an ad-hoc basis. We advise you to print a copy of these Website Terms for future reference.

Use of your personal information submitted via the Website is governed by the Privacy policy and Cookie policy.

TERMS AND CONDITIONS OF USE

1. The Company: Haven Systems Limited

1.1. Company Name and Address: Vine Road, Johnston, Pembrokeshire. SA62 3NZ

1.2. Company Number: 3532684

1.3 Vat number: 558 1537 23

1.4. Product Orders: Vine, developed and owned by Haven Systems Limited is our web app that allows you (the consumer) to order products from the Seller (the Merchant) for delivery to table on premise, collection on premise or delivery to your selected address. The legal contract for the purchase is between you (the consumer) and the Seller (the Merchant). We use Vine to facilitate the transaction.

2. WEBSITE ACCESS AND TERMS

2.1. Website access: You may access some areas of Vine to register your details and create and account without placing an order

2.2. Acceptance of terms: By accessing any part of Vine, you indicate that you accept these Terms.

2.3. Revision of terms: We may revise these Terms and Conditions without notice. The current version of Terms and Conditions will apply to all orders.

3. THE CONSUMER

3.1. Capacity and age: By placing an Order through the Vine, you acknowledge and agree that:

3.1.1. You are legally capable of entering into binding contracts with the Merchant.

3.1.2. Where age restrictions exist (e.g purchase of alcohol) you are legally allowed to purchase the product and able to provide proof to the Merchant.

3.2. You acknowledge and agree that if you have a specific food allergy or intolerance then it is your responsibility to check with the Merchant that specific ingredients are not contained within a dish (even though Vine may display allergy details).

4. PLACING YOUR ORDER ON VINE

4.1. Compiling your Order: Users navigate Vine to compile an order, add to the basket and submit to payment processing. Once payment has been confirmed the Merchant will receive your order.

4.2. Payment authorisation: If payment is not authorised your order will not be processed.

4.3. Processing your Order and Outlet rejections: Any confirmation page that you may see on the Website and any Order confirmation e-mail that you may receive each confirm that you have a contract for the sale of Products the Merchant but does not necessarily mean that your Order will be fulfilled by the Merchant.

4.4. Delivery of your Order: Estimated times for deliveries and collections are provided by the Merchant and are only estimates. Neither we nor the Merchant can guarantee that Orders will be delivered or will be available for collection within the estimated times.

5. PRICE AND PAYMENT

5.1. VAT and delivery costs: Prices will be as quoted on Vine. These prices include VAT.

5.2. Incorrect pricing: The Merchant is not obliged to provide any product that has been incorrectly priced on Vine.

5.3. Payment methods: Payment for Orders must be made by an accepted credit or debit card or other approved payment method (e.g ‘Student Account Card’).

6. LICENCE

6.1. Terms of permitted use: You are permitted to use the Vine and print and download extracts from the Website for your own personal non-commercial use unless otherwise stated, the copyright and other intellectual property rights in the Website and in material published on it (including without limitation photographs and graphical images) are owned by us or our licensors. These works are protected by copyright laws and treaties around the world and all rights are reserved. For the purposes of these Website Terms, any use of extracts from the Website other than in accordance with paragraph 6.1 is prohibited.

6.2. Limitation on use: Except as stated in paragraph 6.1, the Website may not be used, and no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service, without our prior written permission.

7. GENERAL

Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation, or any other liability which cannot be excluded or limited under applicable law. Nothing in these Website Terms affects your statutory rights.

7.1 Exclusion of liability: Haven Systems Limited will under no circumstances whatever be liable to you, whether in contract, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with Vine.

8. TERMINATION

8.1. Grounds for termination: We may terminate or suspend (at our absolute discretion) your right to use the Vine immediately by notifying you in writing (including by email) if we believe in our sole discretion that the Terms have been breached.

9. FORCE MAJEURE

9.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Website Terms that is caused by events outside our reasonable control (“Force Majeure Event”).