Why Haven Systems Delivers Unrivalled After-Sales Service
When you invest in an EPOS (Electronic Point of Sale) system, you’re not just buying hardware and software — you’re choosing a long-term partner to keep your business running smoothly. At Haven Systems, we understand how critical your EPOS is to your daily operations. That’s why we offer unrivalled after-sales and technical support, built around the principles of reliability, responsiveness, and real human expertise.
Our support isn’t outsourced or automated. It’s personal, local, and designed to give you complete peace of mind.
UK-Based Helpdesk: Expert Support When You Need It Most
Our UK-based in-house helpdesk is the cornerstone of our support service. Housed at our head office and staffed entirely by Haven Systems employees, our helpdesk team consists of expert engineers with extensive experience in EPOS systems, payment devices, and our complete suite of software.
Because our support is managed internally, you’ll always speak directly with someone who understands your system, your setup, and your business needs. There are no call centres, no overseas queues, and no frustrating wait times — just friendly, knowledgeable professionals ready to assist you.
When your EPOS system is supported by people who are local and accountable, it means faster resolutions, clearer communication, and a much higher standard of care.
The Benefits of Local EPOS Support
Choosing a provider with local technical support makes a world of difference to your business. Here’s why:
- Faster Response Times
When something goes wrong, time is money. With Haven Systems, help is never far away. Our remote support tools allow us to diagnose and resolve many issues instantly, while our on-site hardware support ensures that engineers can be with you quickly when you need hands-on assistance.
- Personalised Service
Because our team is based in the UK and works directly with your systems, we get to know your business and your people. That means more relevant advice, better continuity, and support that feels truly personal — not just transactional.
- Consistency and Accountability
Working with an in-house team means you’re dealing with professionals who are fully invested in your success. Our engineers don’t just fix problems — they prevent them. You can count on consistent communication, long-term reliability, and a clear understanding of your service history.
- Local Knowledge
Whether you’re running a hospitality venue, travel centre, retail store, visitor attraction, or leisure facility, local expertise matters. Our engineers understand the challenges faced by UK businesses and can offer insights tailored to your sector, compliance requirements, and customer expectations.
Comprehensive 7-Day Technical Support
At Haven Systems, we know your business doesn’t stop at 5p.m — and neither do we. That’s why our technical support is available seven days a week, giving you confidence that expert help is always within reach.
Our support includes:
- Remote Support – Fast and efficient troubleshooting without disruption.
- On-Site Hardware Support – When remote access isn’t enough, our engineers can visit your location to resolve issues quickly.
- Continuous Monitoring – Proactive maintenance and updates to keep your EPOS system performing at its best.
We back our service with a Support SLA Guarantee, so you can trust that we’ll deliver prompt, dependable support every time.
More Than Support – A Partnership for Success
Our commitment goes beyond problem-solving. Haven Systems provides a complete support ecosystem to help your business grow and thrive:
- In-House Helpdesk – Direct access to our experienced UK team.
- Internal Software Developers – Continuous improvements and innovations tailored to your needs.
- Specialist Support Engineers – Industry professionals who understand both technology and operations.
- Expert Training – Empowering your staff to make the most of your EPOS system.
- Support SLA Guarantee – Clear performance standards you can depend on.
With Haven Systems, you get more than a supplier — you get a partner committed to helping your business perform better every day.
Experience the Difference
Choosing Haven Systems means choosing confidence, reliability, and local expertise. Our UK-based EPOS support gives you the reassurance that help is always close at hand, backed by a dedicated team that genuinely cares about your success.
Whether you’re setting up a new system, upgrading your software, or simply looking for more dependable support, we’re here to make it easy.